Corporate Policies

for Heleph Coffee

Corporate Policies for Heleph Coffee

1. Code of Ethics and Conduct

Effective Date: March 7, 2026

Heleph Coffee is dedicated to conducting business with the highest standards of integrity, transparency, and respect for all stakeholders. This Code of Ethics and Conduct applies to all employees, partners, suppliers, and representatives of Heleph Coffee.

Key Principles:

  • Integrity and Anti-Corruption: We prohibit all forms of bribery, corruption, extortion, or favoritism. Employees must report any suspected violations through our confidential whistleblower channel. We comply with Ethiopian anti-corruption laws and international standards such as the UN Convention Against Corruption.
  • Fair Trade and Sustainability: All coffee sourcing and exports prioritize fair compensation for farmers, environmental protection, and community development. We ensure no child labor, forced labor, or discrimination in our supply chain.
  • Compliance with Laws: We adhere to all applicable Ethiopian export regulations, including those from the Ethiopian Coffee and Tea Authority (ECTA), as well as international trade laws (e.g., EU and US import standards).
  • Confidentiality and Data Protection: Protect sensitive information about our farmers, customers, and operations.
  • Conflict of Interest: Employees must disclose any potential conflicts and avoid actions that could compromise the company’s interests.
  • Enforcement: Violations may result in disciplinary action, up to termination. Annual training is provided to all staff.

For questions or reports, contact: ethics@helephcoffee.com.

2. Responsible Sourcing Policy

Effective Date: March 7, 2026

Heleph Coffee sources coffee beans responsibly to ensure quality, sustainability, and ethical practices throughout our supply chain. This policy applies to all suppliers and partners.

Commitments:

  • Supplier Selection: We select suppliers based on their adherence to fair labor practices, environmental standards, and quality controls. Suppliers must provide traceability from farm to export.
  • Environmental Responsibility: Promote sustainable farming practices, such as water conservation, biodiversity protection, and reduced chemical use. We aim to source 100% of our coffee from farms using eco-friendly methods by 2030.
  • Social Responsibility: Ensure fair wages, safe working conditions, and no exploitation. We support farmer cooperatives through training and fair pricing, as outlined in our company report.
  • Compliance: Suppliers must comply with Ethiopian labor laws, international human rights standards (e.g., ILO conventions), and export regulations. We conduct regular audits and require certifications like Fair Trade or Rainforest Alliance where applicable.
  • Risk Management: We map our supply chain to identify and mitigate risks, including climate change impacts on coffee production.
  • Continuous Improvement: We review this policy annually and report progress in our annual export report.
Suppliers failing to meet these standards may face contract termination. For supplier inquiries: sourcing@helephcoffee.com.

3. Supplier Code of Conduct

Effective Date: March 7, 2026

This Code outlines expectations for all suppliers providing coffee beans, services, or materials to Heleph Coffee. Compliance is mandatory for all contracts.

Requirements:

  • Legal Compliance: Adhere to all local and international laws, including export/import controls, labeling, and testing requirements.
  • Human Rights: Prohibit child labor (under 15 years), forced labor, and discrimination based on gender, ethnicity, or religion. Provide fair wages and safe working environments.
  • Anti-Bribery: Implement anti-corruption policies and training. No gifts or favors that could influence business decisions.
  • Environmental Standards: Minimize waste, protect biodiversity, and use sustainable farming techniques. For coffee suppliers, commit to no deforestation and efficient water use.
  • Quality and Traceability: Ensure products meet our quality specifications and provide full traceability documentation.
  • Audits and Reporting: Allow Heleph Coffee to conduct audits. Report any violations immediately.
  • Consequences: Non-compliance may lead to suspension or termination of business relationships.

4. Terms and Conditions

Effective Date: March 7, 2026

These Terms and Conditions govern the use of the Heleph Coffee website (www.helephcoffee.com) and any purchases or interactions with our services.

Website Use:

  • Acceptance: By accessing our site, you agree to these terms.
  • Intellectual Property: All content (images, text, logos) is owned by Heleph Coffee. Unauthorized use is prohibited.
  • User Conduct: Do not misuse the site for illegal purposes or transmit harmful content.
  • Links to Third Parties: We are not responsible for external sites linked from our website.

Purchases and Exports:

  • Orders: All orders are subject to availability and confirmation. Prices are in USD excluding taxes and shipping.
  • Payment: Secure payments via bank transfer or approved methods. Full payment required before shipment.
  • Shipping and Delivery: We handle exports in compliance with international trade laws. Delivery times are estimates; delays due to customs are not our responsibility.
  • Returns and Refunds: Returns accepted within 14 days for defective products only. Refunds processed within 30 days.
  • Limitation of Liability: Heleph Coffee is not liable for indirect damages arising from use of our products or site.
  • Governing Law: These terms are governed by Ethiopian law.
For disputes: legal@helephcoffee.com.

5. Privacy Policy

Effective Date: March 7, 2026

Heleph Coffee respects your privacy and complies with Ethiopian data protection laws and international standards like GDPR where applicable.

Information We Collect:

  • Personal data (name, email, address) when you contact us, place orders, or subscribe to newsletters.
  • Usage data (IP address, browser type) via cookies for site analytics.

How We Use It:

  • To process orders, provide customer service, and improve our website.
  • For marketing (with your consent) about our products and sustainability initiatives.

Sharing and Security:

  • We share data only with trusted partners (e.g., shipping providers) and do not sell it.
  • We use secure servers and encryption to protect your information.

Your Rights:

  • Access, correct, or delete your data by emailing privacy@helephcoffee.com.
  • Opt out of marketing at any time.
We update this policy as needed and notify users of changes.

6. Sustainability and Environmental Policy

Effective Date: March 7, 2026

As an Ethiopian coffee exporter, Heleph Coffee is committed to sustainable practices that protect the environment and support communities.

Goals:

  • Carbon Footprint: Reduce emissions through efficient logistics and renewable energy use in processing (target: 50% renewable by 2030).
  • Biodiversity: Partner with farmers to promote agroforestry and avoid deforestation.
  • Water Management: Encourage water-efficient farming and recycling in operations.
  • Community Impact: Invest profits in farmer training and infrastructure, as detailed in our annual report.
  • Reporting: Publish annual sustainability reports tracking progress against UN Sustainable Development Goals (e.g., SDG 5: Gender Equality, SDG 13: Climate Action).
We collaborate with organizations like Fair Trade to certify our efforts. For more: sustainability@helephcoffee.com.

Purchases and Exports:

  • Orders: All orders are subject to availability and confirmation. Prices are in USD excluding taxes and shipping.
  • Payment: Secure payments via bank transfer or approved methods. Full payment required before shipment.
  • Shipping and Delivery: We handle exports in compliance with international trade laws. Delivery times are estimates; delays due to customs are not our responsibility.
  • Returns and Refunds: Returns accepted within 14 days for defective products only. Refunds processed within 30 days.
  • Limitation of Liability: Heleph Coffee is not liable for indirect damages arising from use of our products or site.
  • Governing Law: These terms are governed by Ethiopian law.
For disputes: legal@helephcoffee.com.

Dear friends, supporters, and customers,

We proudly present our work from founding in 2020 to 2025. Heleph Coffee has exported over 976 million ETB in coffee, supporting farmers through fair trade and community projects. Thanks to your trust, we've built sustainable growth. We're grateful and excited for the future.

Warm regards,
Heleph and Team Heleph Coffee

Our Vision

Connect Ethiopia and the world through quality coffee. Empower farmers for self-determined livelihoods, fostering independence, self-esteem, and societal strength.

Ethiopia

A diverse nation rich in history and culture, yet facing poverty and challenges like food insecurity and gender inequality. Coffee is key to its economy. Heleph Coffee contributes to development by supporting rural farmers.

Our Approach

Create perspectives for farmers via fair exports and trainings. Partner locally for trust and efficiency. Focus on rural areas to build independence with minimal admin costs.

What We Do

Support farmers with fair trade exports, trainings in bookkeeping and business planning. Farmers form cooperatives (SACCOs) for mutual aid. Exports range 4,000-10,000 ETB initially, enabling sustainable growth.

Our History

Founded in 2020 to counter lack of opportunities. Achieved exports supporting hundreds of farmers. Most rewarding: Personal visits to see growth. Future: Expand trainings and themes like sustainable farming.

Our Project

Enabled trainings and exports for hundreds. In 2025: 50 groups formed, 150 new participants trained, 100 refreshers, first exports for 150 farmers.

Our Project Region

Coffee-growing areas in central highlands. Challenges: Poor soils, low yields. We partner with cooperatives for implementation.

Our Activities 2025

● Formed 50 farmer groups.
● Trained 150 new members.
● Refresher for 100 leaders.
● Provided export contracts to 150 farmers.
Despite market fluctuations, progress continued.

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